Refund Policy
REFUND POLICY
The refund policy applies to all
payments sent to Dilmilay's website, services, or applications. You agree to
this refund policy by signing up, accessing our website, application, services,
or any product we offer on our website.
Dilmilay may amend or change any
part of this refund policy with or without notification. The revised version
will be available to everyone and published with an effective date. We will
notify you ahead if we need to make an important change before the revised refund
policy's effective date. You agree to have read, understood, and consent to all
amendments.
By using Dilmilay, you accept
that the local laws of your jurisdiction do not alter our refund policy. You
solely agree to continue using Dilmilay by agreeing to our refund policy;
Otherwise, you can discontinue or unsubscribe.
PURCHASES,
SUBSCRIPTIONS AND OPTING IN
At Dilmilay, all charges for
in-app purchases are non-refundable. Also, there is no refund for partially
used subscription period. But an exception for refund may be made for a
Dilmilay subscription within 14days of the transaction date or if the laws
applicable in your jurisdiction provide for refund.
You can use some of our basic
services for free, but you can choose to pay a subscription fee to access all
the features Dilmilay provides with the hope of finding your date faster.
Dilmilay offers subscription plans from 1-12 months, depending on your choice
selection. It is not mandatory to purchase anything from us or use Dilmilay.
If you decide to unsubscribe from
an unfinished subscription plan, getting a refund might be a challenge. You
will not be refunded for a prematurely canceled subscription, and it remains
valid until it expires. If you opt-in for an installment subscription, your
credit card remains charged until all due payments have been fully covered.
REQUESTING
A REFUND
Even if you choose to cancel your
Dilmilay paid subscriptions within the first 3 days of subscribing, the refund
process is still not easy. Requesting a refund usually takes time and effort,
while non-refundable cancellations opting out of auto-renewal can be made in
your account settings.
Suppose you qualify for a refund
using one of the methods below. In that case, Dilmilay will process your
request and return your money back as soon as they get notification of receipt
of your cancellation. We cannot exactly say how long this will take.
It gets more complicated if you
subscribed through the Ios App because Apple is a third-party. Therefore, all
your requested funds should be directed to them and not Dilmilay. Suppose you
purchased the subscription plan from the Google play store. In that case, you
only have 48hours after making payment to ask Dilmilay for refunds.
But, you can request a refund
via:
·
DoNotPay—this
works easily for residents of some states in the US and EU
·
Email—send us a
mail via admin@dilmilay.com within 3days following the start of your
subscription. Include the reason why you choose to cancel and your account information
·
Mail – compose a
letter and mail it to our office address
To request a refund from Apple:
·
Go to iTunes on
your computer/device
·
Select your
Apple ID
·
Choose
purchase/transaction history
·
Select the
purchase/transaction you want your refund against
·
Select report
problem
TECHNICAL
ISSUES
Dilmilay will refund your money
for payments executed accidentally or third parties' technical issues. We may
compensate you for downtimes in paid features by extending your subscription.
We do not refund money for technical
issues other than wrong payments, bugs, or mistakes in the translations.
VIOLATIONS
OF TERMS AND CONDITIONS
If you violate any of our terms
and conditions, we do not refund you. If we cancel your subscription plan for
violating our terms and conditions, Dilmilay is not bound to refund you. It is
our right to cancel any membership or subscription with or without notice and
without refund.
